Managing cards and protecting them against fraud is easier than ever. The Debit Card Controls is a tool built right into online banking. Here are some the benefits of Card Controls:
Location Based Controls
Restrict transactions to merchants located within a certain range of your location or geographic areas.
Recurring Payments
View a list of recurring payments and which merchants store card information.
Control Spending Limits
Set spending limits for general use or specify thresholds by merchant or transaction type — such as gas, groceries or retail stores.
Place Travel Notifications
Set up travel notifications for up to 30 days. You can place up to two travel plans per card. View, edit and delete your travel plans all through the online banking.
Lock/Unlock Your Card
When the card is active, transactions are allowed in accordance with your usage settings. This can be used to disable a lost or stolen card, prevent fraudulent activity or control spending.
Activate Card & Set PIN
Activate card & set up PIN and signature transaction alerts to stay informed of debit card usage and quickly detect unauthorized or fraudulent activity.
Card Lock/Unlock
Under My Cards, toggle the green switch to turn the card ON and OFF.
Card Details
Card Details is where you can find important information about your debit card.
Digital Card
Digital Card allows you to view your debit card information such as card number, expiration date and security code.
Spend Insights
Spend Insights allows you to view spending. It will provide information on transactions, when and where it happened.
Card on File
Card on File shows the list of merchants who saved your card information for recurring payments and purchases.
Controls & Alerts
To access card Controls & Alerts, tap Controls & Alerts under the Manage Card menu.
Control & Alerts have the following option:
- Locations
- Merchants Types
- Transaction Types
- Spending Limits
Locations
Tap Locations to access Location Controls
Under Location Controls, you can enable and disable the following features:
- My Location – Allows you to define device and merchant locations where your card is expected to be used.
- My Regions – Allows you to define the geographic region where your card is expected to be used.
- After enabling My Regions, select the + icon to add one or more regions.
- Block International Transactions – Prevents card transactions from being processed outside the United States.
- If International transactions are blocked and you plan to travel internationally, create a Travel Plan to allow card usage during the trip. A travel plan provides temporary authorization for international card transactions while traveling. See Manage Travel Plans section of this learning guide for more details.
Merchant Types
From Control & Alerts view, select Merchant Types. Merchant Controls will display.
Under Merchant Controls, toggle the blue switch to enable and disable merchant types. The merchant types are:
- Department Store
- Entertainment
- Gas Station
- Grocery
- Household
- Personal Care
- Restaurant
- Travel
- Age Restricted
- Other
Click Apply to confirm selected controls.
Transaction Types
From Control & Alerts, click Transaction Types. Transaction Controls will display.
Under Transaction Controls, toggle the blue switch to enable and disable the following transaction controls:
- In Store
- Online
- Autopay/Recurring
- ATM
- Other
Click Apply to confirm approved transactions types
Spend Limits
From Control & Alerts, select Spend Limits. Spend Controls will display.
Under Spend Controls, toggle the blue switch to enable and disable spending limits per transaction.
Once enabled, enter the amount you swish to set for your limit.
Click Apply to confirm amount.
Manage Travel Plans
To create a travel notification, tap Manage Travel Plans under the Manage Card menu. Manage Travel Plans view will display.
Tap Add Travel Plan.
Security Token view will display.
This will prompt you to verify how you would like to receive the verification code.
Tap Next to confirm delivery method.
For security purposes, some actions may require Multifactor Authentication (MFA). If prompted, complete the authentication process before continuing.
Enter the verification code under Security Token. Then, tap Next to confirm.
Under Traveling To, tap Destinations and check all travel destinations.
Under Travel Dates, tap Date of Departure to select the departure date.
Then, tap Date of Return to enter the date of return date.
Tap Submit to confirm travel plans.
Reporting Lost or Stolen Card
To report a lost or stolen card, tap Report Lost or Stolen under the Manage Card menu. Report Lost or Stolen page will display.
The Report Lost or Stolen page will prompt you to call the Contact Center.
Tap Call and a call will be initiated.
Activate Card and Set PIN
To activate a card, simply tap the Activate Card under My Cards.
Under Expiration Date (MM/YY), enter the card’s expiration date,
Enter the 3-digit Security Code listed on the back of your debit card.
Tap Activate to confirm.
A notification will display stating that card has been activated.
The next step is to set the PIN. To do that, tap the Set Pin link on the Activate Card view.
Complete MFA steps to proceed.
Next, within the Set Pin screen, enter the PIN in the field Enter your new 4-digit PIN section, then Confirm new PIN.
Once entered, tap Submit to confirm.
A notification will display that their PIN has been set and the card is ready to use.
Options for Calling our Contact Center, adding the new debit card to digital wallet or viewing card details for more information will be presented for next step actions.
