The bank will begin offering soft tokens to our ACH and wire customers, in addition to hard tokens. For these customers, tokens will take the place of multifactor authentication at login and if any additional authentication is needed for some features within online banking.
Key benefits
All token users will need to enter their username and password, then will be prompted to enter their token PIN.
We will now offer hard tokens and soft tokens to ACH/wires customers.
Soft tokens can be set up in real-time. Hard tokens will continue to be mailed or available for pickup at a branch.
Primary benefits
- Improved security because now a password and a token will be required.
- Customers now have the option to use a soft token via their mobile device.
- Customers may be prompted to enter their token for high-risk transactions or other account changes designated by the bank.
- Soft tokens are faster for the bank to enable.
- Soft tokens offer improved customers experience because customers don’t need a physical device.